Dealing with Difficult People
Whether at home or work, from time to time someone we find difficult crosses our path. Attend this seminar to learn how to artfully manage this person, the situation and your own emotional response. Specifically, strategies for condescension, complaining and caustic behavior will be covered.
Leading this discussion will be Cally Ritter, the principal of Positive Ripple Training and Development. Her goal when working with an employee group is to inspire them to make shifts in their thinking and behavior for greater work/life effectiveness. She is a Licensed Independent Clinical Social Worker with her BA from Bucknell University and her Masters in Social Work from the University of Pittsburgh. She has worked more than 25 years as a facilitator, coach, speaker, and Director of Training. Cally has consulted with and trained for the Red Sox, Reebok, Tufts University, Wellesley College, Beth Israel Deaconess Hospitals, the Massachusetts State Government, The Girl Scouts, The Girl Scouts and countless more.